Administration officer

Psychiatry Support Pty Ltd – Bundaberg QLD
Administrative Assistants (Administration and Office Support)
Full time
********** per hour
Administration Officer – Psychiatry Support
*********** per hour | Permanent Part-Time or Full-Time | Monday–Friday
Psychiatry Support is a fast-growing, multidisciplinary telehealth mental health service providing compassionate, trauma-informed care across Australia. We are seeking an experienced and dedicated Administration Officer to join our supportive team in Burnett Heads.
This is a pivotal role within the organisation, ensuring patients, clinicians, GPs, and external agencies experience seamless, professional, and reliable communication and support.
About the Role
You will be responsible for the smooth coordination of patient services, appointment scheduling, referrals, Medicare/DVA/WorkCover billing, and daily administrative operations. This role suits someone who is proactive, organised, and confident in managing multiple systems and high-volume communication.
You will work closely with our Practice Manager/Clinical Director and liaise with psychiatrists, psychologists, NDIS providers, GPs, and external agencies.
Key Responsibilities
Patient and Referral Coordination
Book, confirm, and reschedule appointments
Send quotes, consent forms, documentation
Manage referrals and GP communications in the database system.
Ensure timely follow-up and accurate patient records
Phone Line
Answer all calls/voicemails and action
Document interactions in Gentu and escalation of urgent matters
Follow procedures for crisis or support-related calls
Telehealth and Zoom
Create and send Zoom links
Assist patients with telehealth troubleshooting
Clinical Documentation
Upload and distribute reports
Ensure secure storage and distribution
Manage tasks and correspondence efficiently
Billing and Invoicing
Process Medicare, DVA, WorkCover, and private billing
Manage rebates, claims, and pre-approvals
Support Xero invoices and purchase order processes
NDIS and Allied Health Coordination
Liaise with NDIS providers and complete service agreements
Reception and General Support
Reception coverage
Manage tasks, workflows, and tasks
What We're Looking For
Strong administration experience (medical admin preferred)
Excellent communication skills and professional phone manner
Ability to prioritise high-volume tasks with accuracy
Experience with Gentu, Genie, or similar practice software (desirable)
Understanding of Medicare, NDIS, DVA, or WorkCover (desirable)
Ability to maintain discretion and confidentiality at all times
Compassionate, patient-centred approach
Why Join Psychiatry Support?
Supportive, kind, and collaborative team
Consistent weekday hours — 8:00 am to 4:00 pm
Opportunities for additional hours and TOIL (some work-from-home flexibility)
Training and support provided across all systems
Pay and Conditions
************* per hour
Based on experience, with opportunities for growth.
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