We're looking for a friendly, confidentCustomer Service Advisor to join our customer support team. You'll be the first point of contact for customers, providing excellent service across phone, live chat, and chatbot-supported channels.
What we offer
* Competitive Salary– We regularly review our salaries to keep your earnings competitive.
* Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
* Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
* Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
* Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
* Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
* Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
* Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
Key Responsibilities
Handling inbound customer enquiries via telephone and live chat
Supporting customers through chatbot interactions and stepping in when human support is needed
Resolving queries efficiently while delivering a positive customer experience
Accurately logging customer interactions and updating records
Following company processes and meeting service level targets
Identifying opportunities to improve customer satisfaction and chatbot responses
Skills and Experience
Previous service (call centre, contact centre, or digital support preferred)
Confident telephone manner and clear written communication skills
Comfortable using chat systems, CRM tools, and basic computer software
Calm, patient, and professional under pressure
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Why Work for LKQ
* People First:We value our employees just as much as our customers.
* Work-Life Balance:Flexible working options to support your lifestyle.
* Career Growth:Genuine opportunities for progression in a thriving industry.
* Passion for Excellence:Join a team dedicated to being the best at what we do.
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