As a highly skilled professional, you will play a pivotal role in ensuring superior service delivery and operational excellence as a Customer Service Specialist.
* Process orders accurately and efficiently with meticulous attention to detail
* Track deliveries and communicate status updates to relevant stakeholders
* Respond promptly to all inquiries according to established service standards
* Provide PODs and reprint invoices as requested
Key Responsibilities:
* Serve as the central point of contact for all customer enquiries until satisfactory resolution
* Document and follow up on customer inquiries and complaints
* Identify and suggest opportunities for process improvements
Requirements:
* Exceptional attention to detail
* Ability to establish and maintain effective working relationships
* Strong multitasking capabilities
* High degree of initiative and problem-solving skills
We are seeking a customer-centric candidate who takes pride in their work, turns up dedicated to learning and improving and can work to goals and set KPI's.
The ideal candidate will possess strong analytical abilities to compile, analyse, and present data.
Benefits:
* Parking on-site + WFH available once trained
* Opportunity to work in a fast-paced and dynamic environment
* Chance to develop and improve your skills and knowledge
This is an exciting opportunity to join a well-established company and contribute to its continued success.
Apply today to take your career to the next level!