Job No: USU726
Location: Camperdown, Sydney, NSW
Job No: USU726
Location: Camperdown, Sydney, NSW
Technology & Digital Product Manager
Permanent | Full-Time | Camperdown Campus | Hybrid Work
Help shape the digital backbone of a student organisation that brings campus life to life.
At the University of Sydney Union (USU), we believe university life should be more than lectures and submissions - it should be connection, community, and unforgettable experiences. Join us
WHY YOU'LL LOVE THIS ROLE
If you're passionate about digital products, service excellence, innovation, and making tech work for real people - this role delivers.
You'll lead USU's combined product, service desk, and software development functions, and work closely with University ICT to ensure seamless, secure and future-ready systems.
Your decisions have impact every day - driving transformation across systems used by thousands of students and staff.
WHAT YOU'LL BE DOING
In this role, you will:
Own digital product vision and roadmaps across platforms used by students and staff
Champion user-centric design and adoption through discovery, prioritisation and continuous improvement
Oversee service delivery, incidents, problem management and SLAs in partnership with University ICT
Lead application and cloud operations, cybersecurity, identity, and disaster recovery planning
Manage software delivery using modern DevOps and SDLC practices
Rationalise systems and vendors to drive efficiency, security and cost effectiveness
Translate technical concepts for non-technical stakeholders
Lead and mentor a small team including software and product specialists
Influence organisational strategy through data, risk and technology insight
This is a role for someone who enjoys balancing strategy with delivery - who can zoom out to set direction, while also rolling up their sleeves to make things happen.
WHAT YOU BRING
You'll be a standout if you have:
8+ years across product management, IT service management and software delivery, including 3+ years people leadership
Experience in Agile/ITIL & cloud platforms
Strong communication and stakeholder engagement across technical and non-technical audiences
A continuous improvement mindset and a solutions-focused approach
Confidence navigating systems, vendors, digital tools and governance frameworks
Bonus points for:
Postgraduate qualifications
Exposure to cybersecurity frameworks, SaaS, procurement or vendor management
Understanding of university environments or not-for-profit organisations
Familiarity with C#, SQL, or web/cms administration
WHAT WE OFFER
Meal card for food and beverage – $15 per day
17.5% annual leave loading
Complimentary USU Rewards membership (discounts on and off campus)
Generous paid leave entitlements including 3 days of life leave and 5 additional paid leave days per year
Commitment to training, learning and development
Hybrid work environment and a strong sense of purpose
HOW TO APPLY
You must have the right to live and work in Australia to apply for this job.
Please read the position description here carefully to assess your eligibility and suitability for the position before applying
Scroll down and complete our online application form below
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ABOUT THE USU
The USU (University of Sydney Union) is proudly Australia's oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience.
Led by a student board elected by our members, the USU provides fun things on campus, such as festivals, events and parties. We manage a diverse range of programs, including an active volunteering program and a Language Exchange, to name a few. In addition, we support over 200 Clubs and Societies as well as operate bars, food and retail outlets across campus, providing great coffee, affordable fresh food, graduation gown hire and official USYD merchandise.
We are committed to promoting a workplace of equal opportunities. We promote healthy living and aims to protect the health and safety of staff, members and visitors to the University by providing a Smoke-Free Workplace. We do not accept unsolicited agency applications.
USU is an Equal Opportunity Employer (EOE). We're committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Help make us better by joining our team.
Due to the volume of applications received, shortlisted applicants will be contacted within approximately 4 weeks of the role's closing date (or 4 weeks from the date of application if there is no specified closing date).
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