Job Description
The Customer Service Representative - Court Support Specialist plays a pivotal role in the court's operational structure, responsible for managing client enquiries, filed document management, and support services to the judiciary.
This position works across general federal and family law enquiries, including practice areas in general federal law. The courts have a wide jurisdiction, requiring the specialist to be flexible and willing to learn new procedures.
Main Responsibilities:
1. Provide information and advice on court services, procedures, and forms to assist clients in resolving their enquiries and issues.
2. Progress cases by providing administrative services according to court processes, including document lodgement, enquiries management, and receiving and reconciling court fees and charges.
3. Assist in managing complex cases through the case management system.
4. Work independently within defined rules to apply legislation, guidelines, and court processes.
5. Identify issues and contribute to problem resolution.
6. Schedule and prioritise matters for hearing and other interventions to achieve early resolution.
7. Liaise with internal and external stakeholders to resolve cases.
8. Coach employees, identify training needs, and provide quality assurance.
9. Collate, analyse, and produce reports as required.
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Required Skills and Qualifications
To succeed in this role, you will need:
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* High level of organisation and time management skills.
* Knowledge of court processes and procedures.
* Analytical and problem-solving skills.
* Attention to detail and ability to maintain confidentiality.
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Benefits
We offer a range of benefits to our staff, including:
* A competitive salary package.
* Ongoing training and development opportunities.
* A supportive and collaborative work environment.
* Opportunities for career advancement.
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Others
This role is an opportunity to make a real difference in the community and contribute to the delivery of justice. If you are passionate about customer service and want to work in a dynamic and challenging environment, we encourage you to apply.