Company Description
As we mark over 50 years of success, our commitment to our people remains at the heart of everything we do. We prioritise a healthy work-life balance, create opportunities for career growth, and foster a workplace where every employee feels valued. Together, we play a pivotal role in shaping the future of healthcare in Australia.
Home care is care that comes to you. With HCA's home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.
Job Description
We're looking for a Support Worker Team Leader - a confident, hands-on leader with experience in supporting and guiding teams. In this role, you'll work closely with the State Manager and broader team to lead service delivery, supervise support workers, and ensure our clients receive exceptional care.
This is a hands-on leadership position where you'll blend team leadership, workforce management, service delivery, compliance, and continuous improvement.
Day to Day
Team Leadership & Workforce Support
* Lead, mentor, and coach support workers to build a capable, engaged workforce.
* Provide guidance through onboarding, check-ins, performance reviews, and appraisals.
* Support recruitment and workforce planning to meet client needs.
Service Delivery & Client Focus
* Ensure clients receive high-quality, personalised care.
* Step in to provide hands-on support when required, leading by example.
* Contribute to continuous improvement initiatives for better service outcomes.
Compliance & Quality
* Ensure services meet Aged Care Quality and Safety Commission standards.
* Manage incidents and complaints in line with policy.
* Maintain accurate records and promote WHS and quality improvement practices.
Lets talk about you
Experienced in home care, healthcare, or a related service environment, with team leadership or senior support experience; skilled at building strong relationships with staff and clients; confident, organised, and able to thrive in fast-paced environments; holding a Certificate III or IV in Aged Care, a relevant tertiary qualification (or equivalent experience) in healthcare or workforce management, and a current National Police Check suitable for working with vulnerable persons.
Bring your passion to HCA and be rewarded with:
* A chance to work within a well-respected Australian organization with over 1000 employees, including doctors, nurses, and allied health professionals.
* Fancy a discount on BUPA Private health Insurance – 7%
* HCA recognises flexibility can improve employee wellbeing and provides all eligible office-based roles the opportunity to work from home up to 2 days per week on an informal basis.
* Work Life Leave – get 5 additional days off after 1 year, once annual leave is used
* Birthday leave – this is your paid, special day off to celebrate, relax and make the most of your birthday
Have any questions or further assistance about the role please contact Katie Longhurst on [email protected]
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.