About Axiom Technologies
Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium and large‑scale enterprises globally. Please visit our website for more information about what we do at
Job Overview
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
- 4+ years of experience in Level 2/3 desktop support.
- Windows 10 or 11 admin troubleshooting experience with Intune, cloud and thick‑build machines.
- Keep up with Windows App and Update release information.
- Provide Web application support for Edge or Chrome.
- Provide Cloud application support (collaborate with app owners where required).
- Support 3rd‑party applications like Microsoft, Java and Adobe (raise cases with the vendor where required).
- Familiar with AppV applications, MS Store Apps and packaged applications.
- Troubleshoot/find root cause for general performance issues.
- Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones.
- Office license management or troubleshooting.
- Keep up with release information for MS Office and security updates.
- Support Office issues for native laptop or cloud applications.
- Collaborate with MS Outlook app owner when required to find root cause for Outlook issues.
- Knowledge of Active Directory and Group Policies. PowerShell scripting knowledge is must.
- Ability to coordinate with various technical groups and can fix issues remotely for the users.
- Should be able to fix and troubleshoot all the application issues deployed on end‑user systems (e.g. app login failures, app not installed, software installation failures).
- Good client management and communication skills.
- Should be able to troubleshoot if any application is not working due to network‑related issues.
- Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do compatibility testing of web‑based applications with Chrome and Edge.
- Good understanding of ITIL concept & ticketing tool.
- Accurately document all work performed through ticketing system including details.
Personal Attributes
- Good knowledge of infrastructure support.
- Strong analytical and problem‑solving capabilities.
- Well organized and extremely detail‑oriented.
- Strong customer service ethic and great communication skills, both oral and written.
- Passionate about delivering quality no matter what you are doing.
- Can work both independently and in a collaborative team‑oriented setting.
- A self‑starter, motivated to push the limits and think outside the box.
- Fondness for solutions that are simple, elegant, and effective.
- Ability to work with and maintain confidential information.
In‑depth Knowledge of
- Microsoft Office applications.
- PC/Laptop hardware.
- PC/Laptop peripherals, including printers.
Basic Knowledge of
- Active Directory.
- Exchange.
- Apple OS.
- SCCM.
IT Qualifications
- PC/Laptop OEM Maintenance Certification.
- CompTIA A+ Certification.
- Microsoft Certified IT Professional (MCITP) certification in the desktop area.
- Microsoft Office Specialist (MOS) Certification.
Experience in a Similar Role
- 3+ years of relevant experience.
Application
If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to.
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