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**Key Performance Indicators (KPIs)**:
**Position Title**: Human Resources Officer
**Status**: Full-Time
**Award**: Social, Community, Home Care and Disability Services
Industry Award [MA000100]
**Annual Salary $80,000 t0 $90,000**
**Reporting to** Manager of Human Resources
**Position Purpose**:
**As a Human Resources Officer specialising in support services, you will play a crucial role in ensuring the effective management of our human capital to support the delivery of exceptional services to our clients. This position involves working closely with management, employees, and external stakeholders to create a positive and inclusive work environment.**:
**Key Responsibilities**:
- Supporting the development and implementation of HR initiatives and systems
- Providing counselling on policies and procedures
- Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
- Creating and implementing effective onboarding plans
- Developing training and development programs
- Assisting in performance management processes
- Supporting the management of disciplinary and grievance issues
- Maintaining employee records (attendance, EEO data etc.) according to policy and legal requirements
**Key Selection Criteria**:
- Proven experience as Human Resources Officer, administrator or other HR position
- Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)
- Understanding of Employment laws and disciplinary procedures
- Proficient in MS Office; Google; knowledge of Worknice and JazzHr HRMS is a plus
- Outstanding organisational and time-management abilities
- Excellent communication and interpersonal skills
- Problem-solving and decision-making aptitude
- Strong ethics and reliability
- HR Credentials (e.g. PHR from the HR Certification Institute)
**Skills**:
- organisational skills;
- time management;
- critical thinking;
- cost analysis;
- excellent communication and organisational skills; and
- ability to coordinate with multiple divisions and remote locations to determine the needs of each.
**Competencies,**:
- Recruitment and Onboarding:
- Employee Relations:
- Performance Management:
- Training and Development:
- Policy Development and Compliance:
- Record Keeping and Reporting:
- Benefits Administration:
- Administer employee benefits programs, including health insurance, leave entitlements, and other perks relevant to NDIS support services staff.
**Qualifications And Experience,**:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Proven experience in human resources roles, preferably in the disability support services sector.
- Familiarity with NDIS policies, procedures, and regulations.
- Robust interpersonal and communication skills.
- Ability to handle sensitive and confidential information with discretion.
- Knowledge of relevant employment laws and HR best practices.
**Personal Attributes**:
- honesty
- integrity
- attention to detail
- cleanliness/presentation
- emotional intelligence
**Our Vision**:
Accord Care is dedicated to supporting the physical well-being and emotional and social needs of our clients and their families. Our commitment to these core values guides every aspect of our organisation, ensuring that we empower our team members to respect one another, uphold family values, and make a positive and lasting contribution to the lives we touch.
**Our Mission**:
Accord Care's mission is to provide compassionate and exceptional care while fostering a culture of respect, family values, and meaningful contribution.
**Our Values**:
This mission statement reflects Accord Care's dedication to the "Accord Way".
**Accountability**
Taking responsibility for the care provided and ensuring that it meets the highest quality and safety standards.
**Choice**:
Respecting the autonomy and choices of individuals with disabilities regarding their care, services, and daily lives.
**Collaboration**:
Working together with individuals, families, and a multidisciplinary team to create a comprehensive and effective support plan.
**Opportunity**:
Providing equal opportunities for individuals with disabilities to learn, work, and participate in their communities.
**Respect**:
Treating individuals with dignity, respect for their autonomy, and cultural sensitivity, regardless of their age, background, or condition.
**Diversity**:
Acknowledging and embracing the diversity of individuals receiving care, recognising that each person has unique needs and preferences.
**KEY ACCOUNTABILITIES**
KEY RESULT AREA - INTERNAL EFFICIENCY
Responsibilities and Duties
Key Performance Indicators (KPI's)
Ensure effective communication channels with other staff, supervisor, management, participants, carers and other relevant stakeholders
Support the development and implementation of HR initiatives and systems
Providing counselling on policies and procedures
Ensure a positi
📌 Human Resources Officer
🏢 Accord Care
📍 Brisbane