About the Role
As a Senior Fraud Analyst, you will be at the forefront of protecting genuine customers and ensuring fair outcomes for all policyholders. This critical role involves maintaining and enhancing sophisticated fraud detection models designed to identify and prevent both opportunistic fraud and the more intricate schemes orchestrated by complex fraud syndicates deeply embedded in supply chains and logistics.
Position Accountabilities
* Drive Strategic Fraud Prevention: Take ownership of the continuous maintenance and enhancement of cutting‐edge fraud detection models to proactively identify and prevent opportunistic fraud across our insurance portfolio.
* Combat Organised Crime: Lead efforts in maintaining and enhancing advanced fraud detection models specifically targeting sophisticated and complex criminal syndicates, particularly those operating within supply chains and logistics.
* Deliver Cost Savings & Fair Premiums: Analyse claims and industry data to identify trends and patterns of fraudulent activity, directly contributing to reduced cost leakage and ensuring equitable insurance premiums for genuine customers.
* Develop Intelligence Products: Create and deliver strategic intelligence products, offering invaluable business insights into emerging fraud typologies, system vulnerabilities, and investigation outcomes to inform critical decision‐making.
* Influence & Guide Decisions: Provide intelligence‐rich assessments and oral briefings to C&A leadership and investigation teams, shaping strategic direction and tactical responses to fraud risks.
* Elevate Organisational Capability: Act as a subject‐matter expert, coaching and uplifting the skills of intelligence analysts within your team and driving enhanced fraud awareness and detection capabilities across all levels of the company.
* Assess & Innovate Controls: Through rigorous risk assessment practices, identify and evaluate current fraud control measures, translating insights into actionable tactical projects and advanced detection designs.
* Industry Collaboration: Actively liaise and collaborate with external partners, including the Insurance Council of Australia's ICINA and other industry members, to share insights and strengthen collective defences against fraud.
* Proactive Information Seeking: Continuously seek access to new information systems and intelligence sources to deepen our fraud risk insight.
* Knowledge Leadership: Maintain sound and current knowledge of company processes, systems, products, and brands relevant to the fraud landscape.
What Experience You'll Bring
* Specialised Qualifications: A tertiary qualification in Intelligence, Criminology, Policing, or Justice.
* Intelligence‐Driven Analytical Experience: Proven experience in intelligence analysis, including the collection, rigorous analysis, and effective dissemination of diverse data sets to support proactive fraud prevention and enable informed decisions on whether claims warrant further investigation.
* Strategic Insight & Influence: Demonstrated ability to translate complex intelligence findings into clear, actionable recommendations with a focus on measurable impact, confidently articulating risks, opportunities, and strategic insights to senior stakeholders.
* Open‐Source Intelligence Mastery: Strong practical experience in conducting research and investigations utilising OSINT tools and advanced methodologies.
* Practical Data Navigation & Querying: Proficiency in navigating and interpreting dashboards within PowerBI and using SQL on Google Cloud Platform / BigQuery for intelligence gathering. (Technical development skills in SAS, Python, or R are not a primary requirement.)
* Communication & Presentation Skills: Excellent proficiency in Google Workspace (Sheets, Docs, Slides) for compiling reports, conducting analysis, and presenting findings.
* Financial Services Context: Prior experience in insurance or broader financial services is highly desirable.
* Ethical & Compliant Operation: Demonstrated understanding of ethical, legislative, and compliance obligations within the FSR environment, especially regarding data handling and intelligence gathering.
Benefits
* Extra Leave: Paid 'ME' day, one paid volunteer leave day annually, and up to two additional weeks of leave purchasable per year.
* Paid Parental Leave: Supported with paid parental leave and additional benefits (conditions apply).
* Workplace Giving: Matching donations to registered charities.
* Development Opportunities: Internal programmes and access to a wide range of online courses.
* Employee Discounts: Discounts on Budget Direct insurance products and offers from over 600 retailers via Rewards Gateway.
* Reward & Recognition: Incentive schemes recognising high performance.
* Onsite Facilities: Facilities for nursing mothers and end‐of‐trip amenities.
* Social & Community Activities: Annual celebrations, family fun days, regular events at all sites.
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