•We have an exciting ongoing full-time opportunity for a Business Implementation Lead •From$136,668 base salary plus 11.5% super •Flexible hybrid working arrangements are available
Our purpose is to keep Victorians energy safe and ensure energy is used confidently. Through education, regulation and enforcement, we work to ensure that energy safety, supply and efficiency are a priority in Victoria and something our customers can be confident in. Our people come from a wide range of professions with diverse skills and experience driving the success of Energy Safe Victoria.
About the opportunity
We have a fixed term (2-years) full-time opportunity for a Business Implementation Lead to join Energy Safe's Custumer Hub Team
You will contribute by:
* Develop detailed implementation plans, including timelines, execution, deliverables, resource allocation and budget monitoring, ensuring timely delivery of milestones and alignment with strategic goals
* Act as the primary point of contact between Customer Hub and the internal project teams and other stakeholders, gathering requirements, communicating project status and ensuring alignment of priorities.
* Colaborate with various teams across the organisation, including technical support/development, Project Management Office and Regulatory Operations to ensure successful implementation.
* Monitor progress of implementation and promptly resolve any issues to ensure that that the project remains on track.
* Analyse current customer-facing processes and identify areas for improvement to enhance service delivery and customer experience.
* Identify potential risks during implementation and develop mitigation strategies to address them effectively.
* Maintain comprehensive project documentation, prepare project status reports and provide post-implementation support, as required.
* Collect and analyse customer and stakeholder feedback to identify areas for process improvement and enhance future implementations.
* Develop training materials and conduct sessions for Customer Hub team to ensure smooth adoption of processes and systems.
To be successful, you'll have:
* 3-5 years of experience in project management, implementation, or a similar role.
* Strong project management skills and demonstrated experience in effective planning, execution and delivery of projects.
* Excellent communication and interpersonal skills to effectively engage with diverse stakeholders.
* A Strong analytical mindset, with understanding of the technical requirements needed for a successful implementation, particularly in software or systems integrations.
* Ability to think quickly and resolve issues as they arise, ensuring minimal impact on project timelines.
* Ability to lead and manage cross-functional teams to ensure smooth project execution.
* Keen attention to detail when managing multiple project tasks and deliverables.
* Experience in implementing software or system solutions (desired).