We are opening a new restaurant Rose Lane & expanding the crew
Due to expansion other jobs available
Role Highlights
Duty Manager F&B;
Head Barman 'cocktail'
Location:
Rose & Crown Hotel, Guildford, WA
Reports to:
General Manager
WA oldest Hotel is seeking a Restaurant Manager to oversee daily front-of-house operations supporting our solid Operational Management team. We offer 3 different dining experiences (Posh Convict & 1841 Garden, both ALC; our soon-to-open Rose Lane Asian-inspired Cocktail Bar). You will deliver exceptional guest experiences, ensure efficient service delivery with 20+ staff on a shift, liaise with the kitchen and bar management teams, and help drive revenue through superior service, team culture, and operational discipline.
Operations & Service
Oversee daily FOH operations, ensuring consistent, high-quality service
Lead pre-service briefings and service standards training
Manage bookings, floor plans, and table allocations using reservation systems
Leadership & Staffing
Recruit, train, mentor, and schedule FOH staff
Foster a positive and accountable team culture aligned with the hotel's values
Conduct performance appraisals and manage underperformance constructively
Customer Experience
Resolve guest complaints effectively and diplomatically
Monitor and respond to guest feedback from online platforms
Build relationships with regular patrons and special event clients
Collaborate with the GM on targets, cost controls
Manage labour costs, shift efficiency, and daily reconciliation accountability
Ensure compliance with RSA, hygiene, and F&B; licensing regulations
Work closely with GM, Head Chef, Bar Manager, and Events Manager
Support functions, weddings, and events with staffing and floor coordination
Selection Criteria
3+ years of experience in a restaurant or F&B; management role
Strong leadership and team-building skills
Excellent customer service and communication abilities
Knowledge of WA liquor licensing and RSA compliance
Experience with POS and booking systems (e.g. NowBookIt, ResDiary)
Experience in a Pub or larger style venue or multi-outlet hospitality environment
Knowledge of local suppliers and F&B; trends
Hospitality qualifications (Diploma or Certificate III/IV in Hospitality)
Hands-on leader with a "lead by example" style
Calm under pressure, solution-oriented
Flexible with evenings, weekends
Knowledgeable & passionate about food, wine, and hospitality
We are a family-owned & operated venue that values our employees
Rose & Crown has a long history of retention; winners of the acclaimed AHA national best bistro in a pub
Salary & hours will be based on your skill base & experience
We require an organised individual focused on delivering memorable experiences to our guests and community
If you are interested in joining the Rose & Crown Hotel, we would love to hear from you:
#J-18808-Ljbffr
📌 Restaurant Manager
🏢 @
📍 Western Australia