Employment Type: Permanent Full Time
Position Classification: Administration Officer Level 5
Location: Nepean Hospital
Remuneration: $79,171.06 - $80,966.53 per annum
Hours Per Week: 38
Requisition ID: REQ651978
Applications close: 21/04/2026
With CORE Values of Collaboration, Openness, Respect and Empowerment,
working with us will ensure your professional life is provided every opportunity to succeed and develop in your chosen career role.
About Us
Nepean Blue Mountains Local Health District (NBMLHD) is an exceptional environment to advance your career while enhancing your skills and expertise. As a recognised leader in the healthcare industry, we deliver a comprehensive range of public health services across the Nepean, Blue Mountains, and Lithgow Regions.
Nepean Hospital is a teaching hospital that provides tertiary referral services in emergency care, coronary care, diagnostics, gynaecology, paediatric, neonatal intensive care/ICU, maternity, mental health, rehabilitation, and surgery. The Nepean Campus has recently experienced tremendous growth and aims to support communities within and outside of Sydney's western suburbs, providing world-class clinical facilities, services, and care.
We are seeking a Discharge Patient Flow Concierge Officer to join our team. This position reports to the Ward Clerk Support Manager. The role will play a key part in supporting administrative processes for discharge planning and assisting patients and their families as they transition from hospital to home or another care setting.
In this position, you will strengthen existing discharge planning processes in collaboration with the multidisciplinary team to support timely, well‐coordinated discharges. You will help ensure smooth integration with out‐of‐hospital and primary care services, enhancing the overall discharge experience for patients, carers and families. Your work will help ensure that everyone involved in the patient's care is informed, supported and aligned throughout the discharge process.
As a senior administration officer, you will also demonstrate a strong commitment to the organisation's safety management system. This includes promoting a positive health and safety culture, consulting with workers on WHS matters, maintaining up‐to‐date WHS knowledge, ensuring staff understand their safety obligations, and reporting any incidents, hazards or concerns in the NBMLHD IMS+ system within 24 hours. You will take appropriate action to eliminate or minimise risks as far as reasonably practicable.
We invite you to take this next step in your career with us. Apply Today!
Benefits available to eligible NBMLHD employees
* Accrued Day Off (ADO)
* Opportunity for extra tax savings through Salary Packaging
* Novated Leasing
* Great education opportunities through Education Training Service which offers over 110 courses each year
* Access to our Employee Assistance Program (EAP) for staff and family members
* Fitness Passport
NBMLHD is committed to creating a diverse and inclusive environment which reflects the community we serve. We encourage candidates from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTIQA+, Cultural and Linguistically Diverse (CALD) people, neurodiverse individuals, and people with disabilities to apply.
NBMLHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards
For assistance with applying through the NSW Health Career Portal please click here.
What you will bring to the role
* Demonstrated extensive experience in customer service.
* Demonstrated high level administrative skills with ability to prioritise and multi-task
* Excellent interpersonal, communication and negotiation skills, in particular the ability to interact effectively with a multidisciplinary team, patients, and carers.
* Demonstrated ability to work autonomously, utilise discretion and maintain strict confidentiality whilst working as effective team member
* Adaptable to change with high attention to detail with ability to identify and implement change to facilitate system and process improvements
* Demonstrated ability to problem solve and determine solutions.
* Demonstrated high level IT skills and knowledge of Microsoft Office software, including Excel and proficient keyboard skills.
Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified and must not exceed the duration or conditions associated with the current visa.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Lana Hul on