About Our Client
A local organisation that typically oversees a specific geographic area within a city or region, managing public services. They work on improving community services and residents' quality of life. Additionally, our client foster a sense of contribution to the community by ensuring that the technology supporting essential services operates smoothly, thereby benefiting the area one lives in or serves.
Job Description
* Provide first-line technical support to end-users via phone, email, or ticketing system.
* Troubleshoot and resolve issues related to Microsoft Active Directory (AD), including user account management, password resets, and group policy inquiries.
* Assist with Microsoft 365 user inquiries, including account setup, email configuration, and troubleshooting of cloud-based services such as Exchange Online and SharePoint Online.
* Address Windows operating system-related issues, including basic troubleshooting, software installations, and updates.
* Perform administrative tasks within Microsoft Exchange, such as mailbox management, email distribution list maintenance, and troubleshooting email delivery problems.
* Document support activities, including ticket resolutions, troubleshooting steps, and user communication, to ensure accurate tracking and knowledge sharing within the team.
* Collaborate with other IT teams to escalate complex issues and follow up on problem resolution to ensure timely and effective support delivery.
* Provide user training and guidance on IT best practices, security awareness, and self-service resources to promote user empowerment and reduce dependency on support services.
The Successful Applicant
* A successful candidate for a Level 1 support role with expertise in Active Directory, Microsoft 365, Windows, and Exchange administration
* Possess a solid foundation in IT fundamentals, including knowledge of computer hardware, operating systems, and networking concepts.
* Exceptional communication skills, both verbal and written, to effectively interact with end-users and document support activities comprehensively.
* Exhibit strong problem-solving abilities
* Adapt to evolving IT environments.
* A proactive attitude towards self-improvement and staying updated with industry trends and best practices
* Attention to detail is crucial for accurately documenting support activities and ensuring that user issues are resolved thoroughly.
* Collaboration skills are important for working effectively with other IT teams and stakeholders to escalate and resolve complex issues.
* Patience and empathy