BCC Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About BCC Cinemas:
Since 1923, BCC has been more than just a cinema; it's been at the heart of the community, bringing the magic of movies to life. BCC is iconically local, community-run, and proudly regional. We're all about the customer experience, going that extra mile, every time. If you too are a customer service superstar, then we want to hear from you And loving movies is a big bonus
We are seeking expressions of interest to join our frontline cinema team
About the Role
* A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.
* Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.
* Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks.
* Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.
* Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.
* May be undertaking training as a bio-box operator, subject to routine supervision.
Key Responsibilities
General Cinema Duties
* Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
* Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
* Actively contribute to and participate in all cinema campaigns.
* Follow Workplace Health and Safety policies and procedures including emergency procedures.
* Attend and complete all mandatory training sessions as designated by EVT.
* Assist fellow employees as needed, fostering a cooperative and supportive work environment.
* Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
* Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
* Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
* Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
* Security knowledge and awareness.
* Queue management and crowd control.
* Lost property maintenance.
Retail Customer Service
* Proficiency in register operation and ticketing systems.
* Product and service knowledge.
* Cash preparation and responsibility for own till.
* Conduct self-audits and ensure financial balance through attention to detail and accuracy.
* Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
* Maintain product stock levels and presentation, in accordance with planograms where applicable.
* Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
* RSA qualifications as required.
Cinema Attendant
* Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
* Presentation and minor maintenance of games machines.
* Queue management and crowd control including allocated seating management.
* Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
* Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
KPI - Operational Responsibility for Cinema
* NPS results.
* Achieve a sound level of competence in cash handling.
* Food and beverage prepared and served to a high standard and in a timely manner.
* Performs effective suggestive selling and upselling techniques.
* Accurate handling of stock.
* Completes service checklists.
* Effectively manages cinema turnaround times.
* General level of interest in the role.
* Willingness to help others.
* Support of fellow employees.
Skills & Experience
These are the desired skills and experience for this role:
* Competent in basic Maths and English
* Competent in cash handling
Benefits & Perks
* Incredible team member discounts from your first day on-the-job.
* 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Awesome winter and summer savings and discounts at Thredbo.
* Rapid career growth opportunities through our EVT network.
* Local community involvement, volunteering and charitable giving.
* Australia and NZ's largest and most diverse experiences company
Please include in your application:
* Your availability to work shifts. Our cinemas trade 7 days a week including nights and weekends. Our team are required to work at these times as required.
* Any relevant skills or certifications including Food Safety, and Responsible Service of Alcohol.
Applications will be kept on file until such time as a vacancy occurs. Only applicants successful in obtaining an interview will be contacted.
Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.