Join TSV Automotive as a Service ReceptionistTownsville’s multi-brand dealershipTSV Automotive, part of Eagers Automotive, is seeking a motivated and professional Service Receptionist to join our busy front-of-house team. We represent a leading mix of brands including GMSV, Jaguar, Land Rover, and BYD Automotive, and pride ourselves on delivering an exceptional customer experience.About the roleThis role is primarily phone and email-based, supporting our service team by managing bookings, answering customer enquiries, and coordinating day-to-day communication. You’ll be the go-to contact for service-related questions and the link between customers, technicians, and advisors. For the right person, there’s potential to step into a Service Advisor position in the future.Key responsibilitiesRespond to incoming phone and email enquiries promptly and professionallyManage service bookings and confirm appointments with customersLiaise with customers regarding vehicle updates and timelinesSupport the service and sales teams with admin and coordinationKeep customer records and booking systems up to dateMaintain a friendly and helpful tone in all communicationsAssist with general front-of-house and reception duties as neededWhat we’re looking forPrevious experience in a customer service or admin-based roleStrong written and verbal communication skillsConfident handling high call volumes and inbox managementQuick learner with good computer skills and attention to detailProfessional, calm, and organized, even under pressureAutomotive experience is a bonus, but not essentialWhat we offerA stable, full-time role in a supportive teamOn-the-job training with clear development opportunitiesChance to move into a Service Advisor role in the futureWork with respected global automotive brandsCompetitive pay and a positive team cultureIf you’re friendly, organized, and enjoy helping people over the phone and via email, we’d love to hear from you.To apply, send your CV and a brief cover letter to (email address) outlining your experience and interest in the role.TSV Automotive is an equal opportunity employer and welcomes applicants from all backgrounds who meet the key role requirements.
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