Job Description:
The Client Services Manager plays a pivotal role in fostering exceptional client relationships and delivering top-notch service.
Main responsibilities include:
* Maintaining and growing our current client base
* Ensuring accurate correspondence records
* Regularly meeting with senior management
* Updating client details and information
* Developing and implementing customer service policies
* Training junior client services staff members
* Providing clients with tailored product recommendations
Key Requirements:
* Bachelor's degree in Business Administration or a related field
* Significant experience in managing a comparable client services team
* Familiarity with logistics software or transport management systems
* Excellent stakeholder management and communication skills
* Highly organized and able to work efficiently under pressure
* Attention to detail is essential
* Proficient IT skills, including Microsoft Office and Excel