Company Location: Oaks Sydney Goldsbrough Suites
Company Description
Minor Hotels is an international hotel owner, operator, and investor, with a diverse portfolio of over 530 properties. Our brands include Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow, and TIVOLI. We operate in more than 50 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.
Minor Hotels AU & NZ is a leader in strata-titled accommodation management, with numerous hotels, resorts, and residential apartment buildings throughout Australia and New Zealand.
Job Description
Oaks Sydney Goldsbrough Suites seeks a full-time Night Guest Service Agent passionate about delivering excellent customer service to join our team.
You will create a welcoming atmosphere for guests, guiding them through check-ins, check-outs, and providing insights into local attractions and eateries. Your superb customer service and positive energy will leave a lasting impression.
Key Responsibilities Include:
* Providing a warm and friendly reception, ensuring smooth check-ins and addressing guest needs.
* Maintaining clear communication with guests and staff via in-person, phone, and email channels.
* Processing reservations, updates, and special requests accurately using property management systems.
* Serving as the primary contact for guests during their stay, offering assistance, resolving issues, and providing personalized recommendations.
Hourly Rate:
* Monday - Friday: $25.80 + penalties for late night/early morning
* Saturday: $32.25 + penalties
* Sunday: $38.70 + penalties
Qualifications
* Experience in delivering high-quality service in hospitality or customer-facing roles.
* Excellent communication skills across various mediums.
* Consistently high service standards with a proactive, positive approach.
* Ability to foster positive guest experiences and resolve issues effectively.
* Professional appearance reflecting organizational values.
* Willingness to work weekends, public holidays, and varying shifts.
Additional Information
Join our vibrant team and enjoy benefits such as:
* 50% accommodation discounts across Minor Hotel brands in Australia and New Zealand.
* 20% discount for friends and family.
* Paid leave including birthday and study leave.
* Potential educational financial support.
* Discounts and cashback from over 400 retailers.
* Experience discounts (Opera Australia, Australia Zoo, BRG Brands, etc.).
* Furniture discounts.
* Wellbeing programs with Uprise (EAP) and Elysia Wellness retreat.
We invest in our people to foster growth and career progression. Be part of a close-knit team dedicated to delivering exceptional guest experiences and a positive workplace culture.
Note: Applications are only accepted from candidates with valid working rights in Australia or New Zealand.
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