Overview
Senior InvestigatorClerk Grade: 7/8Employment Type: Ongoing, Full-time (multiple positions)Salary Range: $113,574 - $125,720 per annum plus SuperannuationHybrid work arrangements, Parramatta or Gosford. Office attendance required 2-3 days per week.
An exciting opportunity within NSW Fair Trading for a Senior Investigator. We are seeking professionals with strong analytical and investigative capabilities, excellent communication skills, and a passion for achieving fair and just outcomes. This role will lead investigations into serious breaches of consumer, property, and licensing laws across NSW.
About the role and our direction
NSW Fair Trading is transforming to deliver a more modern, responsive and risk-based approach. The organisation aims to put customers at the centre, strengthen regulatory impact, and enable our people to thrive. This role supports design of smarter regulation, improved customer experiences, and better outcomes for the people of NSW.
If you are someone who thinks deeply about the needs of people and communities, is motivated by outcomes, and wants to be part of an organisation transforming how regulation works, there is a place for you in our future.
Responsibilities
* Lead and conduct complex investigations into breaches of consumer, tenancy and property legislation.
* Collect, analyse and assess evidence to support enforcement and prosecution outcomes.
* Interview witnesses, prepare briefs of evidence, and present findings in formal proceedings.
* Provide high-quality advice and reports on investigative matters.
* Collaborate with internal and external stakeholders to ensure fair, consistent regulatory outcomes.
Qualifications and experience
* Investigative expertise – demonstrated experience conducting complex, high-volume investigations.
* Regulatory knowledge – understanding of compliance, enforcement, and administrative law.
* Analytical capability – ability to interpret and apply legislation and evaluate evidence.
* Communication – strong written and verbal skills, including report and brief preparation, with the ability to engage with customers and support vulnerable complainants through the investigative process.
* Teamwork – ability to work collaboratively within a fast-paced regulatory environment to achieve impactful, timely regulatory outcomes.
* Certificate IV in Government Investigations (or equivalent experience/willingness to obtain).
* Understanding of investigative principles, rules of evidence, and brief preparation.
* A current NSW driver's licence and ability to travel as required.
About the team
RentalYou will join a team led by an investigation manager that includes 7 investigators. This position is part of the Rental Branch and sits within the Compliance and Resolution Directorate. The team's objective is to prevent, detect, and respond to breaches of rental laws through investigations, compliance, and enforcement actions. The team works collaboratively to uphold rental laws, proactively manage risks, and protect the rights of tenants and landlords across NSW. The Senior Investigator may supervise a small team of Inspectors and reports to a Principal Inspector.
Consumer AffairsYou will join a team led by an investigation manager and including 20 investigators. The team undertakes investigations, including complex matters, related to the Australian Consumer Law, the motor industry (dealers, repairers, recyclers), charitable fundraising and other laws. The Senior Investigator reports to a Principal Investigator and generally works within a small team to undertake allocated investigations. The objective is to determine breaches, improve trader compliance, reduce consumer detriment, and take appropriate enforcement action when needed.
Strata and Property ServicesYou will join a team led by an Investigation Manager and comprising up to 14 investigators. The team undertakes investigations into matters related to real estate agents and strata managing agents. The Senior Investigator reports to a Principal Investigator and collaborates with other teams to conduct high-quality investigations and take proportionate, strategic enforcement action where appropriate.
How to apply
Provide a cover letter (maximum 2 pages) and resume (maximum 5 pages) outlining your experience and how you meet the role's key capabilities.
Salary Grade 7/8, with base salary starting at $113,574 plus superannuation.
Click here to access the Role Description. For enquiries regarding recruitment, contact Judy Torres at judy.torres@customerservice.nsw.gov.au.
Visit the Capability Application Tool to access practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Thursday 26 March 2026 (9:59am).
Extra information
Careers at Department of Customer Service: We are focused on delivering excellent customer service, digital transformation and regulatory reform. We celebrate diversity and inclusion, and welcome adjustments in the recruitment process if needed. For accessibility and adjustments information, please contact judy.torres@customerservice.nsw.gov.au or 02 9494 8351.
Information on diversity and inclusion statements and related accessibility resources available on request.
Salary match and related details follow the original posting context; this content remains part of the job description for reference.
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