---Exciting Hospitality Leadership Opportunities – Phillip Island---
Create Catering is restructuring and introducing three brand-new management positions at our flagship venue, the world-famous Penguin Parade Visitors Centre. This is your chance to take the lead in one of Victoria's most iconic tourism destinations
We are seeking passionate, hands-on leaders to join our team in the following full-time roles:
* Café Manager
* Bar & FOH Manager
* Functions & Events Manager
Each role will play a key part in delivering outstanding guest experiences, driving operational excellence, and leading high-performing teams.
About the Roles
As a member of our management team, you will:
* Lead and mentor your team to deliver exceptional service in a fast-paced, high-volume environment.
* Oversee daily operations, ensuring smooth service delivery, compliance, and safety.
* Drive customer satisfaction by monitoring guest feedback and implementing improvements.
* Manage rosters, labour costs, and operational KPIs.
* Collaborate with cross-functional teams to deliver seamless guest experiences.
* Be a role model for excellence, problem-solving, and hands-on leadership.
What We're Looking For
We're looking for experienced hospitality leaders who are:
* Proven in leading teams in a hospitality, events, or tourism environment.
* Confident decision-makers with strong communication and problem-solving skills.
* Passionate about creating memorable guest experiences.
* Organised, resilient, and adaptable in high-pressure situations.
Requirements:
* Leadership or supervisory experience in hospitality (essential)
* A valid RSA (or willingness to obtain)
* A valid Working With Children Check (or willingness to obtain)
* Food Safety & WHS knowledge highly regarded
Why Join Us?
* Work at one of Australia's most visited wildlife attractions, home to the Little Penguins.
* Be part of an ambitious, supportive hospitality team within Create Catering.
* Enjoy a competitive salary package ($65k–$75k + super, depending on experience).
* Take ownership of a newly created role with the opportunity to make your mark.
Excited?
Join us in shaping unforgettable experiences at the Penguin Parade – where hospitality meets world-class wildlife
Only those with work rights in Australia need apply, as sponsorship is not available for this role.
Job Type: Full-time
Pay: $60,000.00 – $70,000.00 per year
Benefits:
* Employee discount
* Free food
Ability to commute/relocate:
* Cowes VIC 3922: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
* Are you available to work school holidays?
Experience:
* Leadership: 1 year (Preferred)
Work Location: In person