Key Tasks & Responsibilities
* Inbound Calls: Answer and manage high‐volume inbound calls from customers via the service line for the country.
* Provide prompt, professional, and courteous customer service on all interactions.
* Strive for First Call Resolution.
* Action requests, provide information, and elevate issues as appropriate.
* Billing Enquiries: Handle customer billing enquiries including invoices, payments, and account statements.
* Provide timely resolutions or escalates complex issues to the appropriate department.
* Job Logging: Accurately log new jobs and service requests received via phone, email, or other channels.
* Assign work orders to appropriate teams and ensure details are recorded in relevant systems.
* General Enquiries: Respond to general customer enquiries regarding products, services, or account information.
* Inbound Emails – Monitor and respond to incoming emails for the national customer service group mailboxes.
Benefits
* Supportive team structure with training provided
* Free Parking onsite
* Opportunities for career development and advancement
* Access to People Matters - an employee discount platform with access to hundreds of discounts from health, groceries, electronics and more
All applications and enquiries are treated in the strictest confidence.
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language background.
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