We are seeking and experienced and highly motived Director, Assurance to lead our Assurance Team within our Corporate Services Branch. Full-time and part-time hours are available with offers based on candidate performance and operational requirements. About the OFWO The Office of the Fair Work Ombudsman (FWO) is an independent statutory office established by the Fair Work Act 2009 (Fair Work Act). Our functions outline the responsibilities we have as set by the Fair Work Act and other legislation to achieve our purpose: provide education, assistance, advice and guidance to employers, employees, outworkers, outworker entities and organisations promote and monitor compliance with workplace laws inquire into and investigate breaches of the Fair Work Act take appropriate enforcement action perform our statutory functions efficiently, effectively, economically and ethically. What our employees say about us We are one of the most engaged and high performing agencies in Australia; consistently scoring above average on employee engagement and wellbeing when surveyed against other APS agencies. What we offer you We provide a diverse, inclusive and supportive work environment with access to: Great training and development opportunities Generous leave and flexible working arrangements Our Employee Assistance Program (EAP), a free counselling service for you and your family A competitive salary, plus 15.4% superannuation Rewards and recognition initiatives. We Value Diversity FWO has been accredited as a Breastfeeding Friendly Workplace since 2011. We are also members of the Australian Network on Disability and Pride in Diversity. We encourage and welcome applications from First Nations people, people with disability, LGBTQIA people, people from culturally and linguistically diverse backgrounds and mature age people. About the Branch The Corporate Services Branch plays a crucial role in supporting the FWO's operations. The Branch is responsible for a range of functions, including financial operations and reporting, managing information access requests, delivering governance arrangements for the Agency and ensuring a range of compliance obligations under the Public Governance, Performance and Accountability Act 2013 are maintained, delivering procurement, property services, internal audit, feedback and complaints management, and managing the Audit & Risk Committee. In delivering corporate services functions, the Branch is committed to enabling the broader needs of the FWO, with a focus on corporate compliance, and transparent and accountable decision-making. The key duties of the position include Typical Duties Lead the FWO's internal review and complaints handling functions, as part of our Feedback and Complaints Management Policy and in accordance with best practice; Manage the internal audit function, including liaising with the FWO's contracted internal audit service provider and ensuring internal audit meetings are conducted efficiently and effectively; Monitor audit outcomes across government and leveraging opportunities for continuous improvement in FWO processes or frameworks; Lead the FWO's participation in any Commonwealth Ombudsman reviews; Monitoring of FWO's feedback channels, using a range of qualitative and quantitative data to identify trends, risks and opportunities; Deliver Branch initiatives or projects or implementation of new processes and frameworks, in collaboration with other teams/branches; Support governance bodies through Secretariat functions including the Audit & Risk Committee Develop strong working relationships with internal and external stakeholders; and Be part of a responsive and dynamic Agency committed to innovation. Please note: Executive Level employees will sometimes be required to work and be contactable outside of hours. Operational needs will often require you to work part of the week in your local office, with flexibility requests considered on a case-by-case basis. Some domestic travel will be required (including overnight). Selection Criteria We are seeking an exceptional individual committed to leading with integrity, who is agile and adaptable, and able to manage competing priorities. You will have experience in managing customer complaints in a regulated environment, including managing complaints involving external scrutiny such as the Commonwealth Ombudsman. You will have excellent oral and written communication skills and be able to effectively communicate issues of a complex nature, and represent the FWO with professionalism in external forums. With a proven ability to shape strategic thinking, provide strategic advice, and the ability to solve complex issues and translate strategy into operational goals you will lead a small multi-disciplinary team that is geographically dispersed. At the Executive Level 2 level, you will work with your leadership peers to support the needs of the Corporate Services Branch and enable the FWO to deliver on is its strategic objectives.