Internal Sales Coordinator
Reporting to the Internal Sales Team Leader, we're hiring an Internal Sales Coordinator who is responsible for managing and coordinating Prysmian's sales supporting both the Australian and New Zealand markets. This role ensures effective quoting, customer service, sales and support for our external and technical sales teams. A snapshot of the role responsibilities includes:
* Effectively manage customer quotes, orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, ensuring prices & delivery dates are correct.
* Manage call offs, blocked orders, customer complaints, code creations, credits, returns, QA issues and reporting for your customers.
* Claims, returns and complaints handling.
* Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders, contracts, and sales orders.
* Maintain service continuity to your customers in your absence by providing training as needed and ensuring documented procedures and instructions are kept up to date.
* Provide fast and efficient written & verbal communication with all customers that engenders repeat business.
* Liaise with the Commercial Manager, external staff and required departments concerning customer needs.
* Provide both administrative and sales support to the team.
* Use the tools, processes and systems provided to effectively achieve the defined KPI's.
* Adhere to corporate policy responsibility and compliance in line with the companies HSE, legal and ethical standards.
We seek an approachable and driven individual with:
* Ability to engage effectively verbally & written with stakeholders across the business.
* Be positive and bring enthusiasm to the team and celebrate success.
* Proactive team member who can maintain effective and harmonious working relationships with colleagues and customers.
* A passion for learning and personal growth, with meaningful focus on sales developments.
* Ability to prioritise your workload and be flexible to adapt to new situations as they occur.
* Basic Business acumen, strategic thinking and problem solving, analysing, and coming up with solutions.
* Negotiating and Conflict Management experience.
* Project Management capabilities.
* Proficient with Microsoft Office, Outlook, and Excel.
* Knowledge of SAP or similar strongly preferred.
If you meet some, but not all of the criteria above, we still encourage you to apply.
Working with Prysmian means joining a Global team with some great perks:
* Globally supported Sustainability and Diversity Programs (because we care about our people and the environments we operate in)
* A Prysmian Rewards Program (designed to save you money on the day to day) exclusive to our Team
* An inclusive Employee Share benefits scheme
* A competitive Remuneration Package comprising of Base + Incentive Component
* A dedicated Global Mentoring Program for high potential talent development
* Annual Performance and Potential practices ensuring discretionary effort doesn't go unnoticed, and
* A culture that fosters inclusiveness, teamwork and joint success
* Free parking at all of our sites
* Flexible and hybrid work practices
Prysmian is an Equal Opportunity Employer and is committed to the recruitment of individuals with diverse backgrounds, skills, and abilities. All persons will be considered for employment without regard to protected characteristics.
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