At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name – people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
As a result of strong demand for our services, we are now seeking to appoint a Service Manager based at our Brisbane office to support the Queensland Service Teams. The Service Manager is responsible for providing leadership to a team of Service Technicians and directing all operational field activities and resources in order to assist the Company in achieving agreed revenue, growth, profit and operational objectives including customer satisfaction.
About the role
Day to day you will be required to:
* Lead, coach and mentor the Field Service team in achieving the desired outcomes and operational effectiveness through their daily activities and effective collaboration and consultation with other departments to ensure successful completion of assigned work including special projects.
* Ensure that Safety policies and procedures are adhered to at all times by coaching team members, discussing safety items and practicing safe work behaviours.
* Maintain strong relationships with key customers and suppliers, through regular customer visits/ service reviews to retain loyalty with Konecranes and Demag products & services.
* Plan and monitor field labour hours to maximize profitability and productivity.
* Track sales leads brought in by field operatives (technicians and inspectors) and take appropriate action to help maintain customer satisfaction.
* Review and approve technicians' time entries ensuring that times submitted are accurate and can be allocated to the correct job numbers.
* Plan and facilitate monthly service toolbox meetings with completion of minutes, attendance records, action plans and follow ups.
* Ensure on-call and 24-hour response is available or negotiate other agreeable actions with customers.
Expectations of the candidate
The successful candidate will possess the following skills, qualifications and experience:
* Trade-qualified as an Electrician or Mechanical Fitter or hold a tertiary qualification in Business Management or equivalent
* Minimum of 3 years industry experience in a service-related management position
* Intermediate computer skills with Microsoft programs including Word, Excel and PowerPoint
* Demonstrated Superior Communication skills
* Knowledge of Konecranes and Demag Service Products or an interest to learn.
* Ability to plan work schedules effectively
* Strong organisational skills
* Ability to effectively and productively engage, motivate and inspire employees.
The offer
* An attractive salary package
* 20% performance-based bonus
* Fully maintained Company Motor Vehicle or Vehicle Allowance
* Training provided
* To be recognised and take advantage of hundreds of discounts and rewards through the MyKonecranes Rewards program.
* Monthly team lunches
* The chance to be part of a Global Organisation with international opportunities
* A company who supports internal career growth
* The chance to be part of a Global Organisation with international opportunities
* A comprehensive training and development programs
Take the next step in your career with this global organisation today