Explore an exciting new career path at W Hotels where your natural talent is celebrated.
W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Sydney located at 31 Wheat Road is hiring a Whatever / Whenever Supervisor.
Reporting to the Executive Assistant Manager of Rooms this integral role will supervise our Whatever / Whenever team who are responsible for handling all internal / external calls, emails and queries, guest requests and in-room dining orders.
Driving the Whatever / Whenever service culture throughout all guest interactions will be a foundation with added responsibilities including but not limited to:
Manages day-to-day operations ensuring quality and standards meet the expectations of guests
Handle complaints, settle disputes and resolve grievances and conflicts
Drive GXP / Digital Experience Performance
Executes and adapts W Hotels BSA through HIDs (SOPs) frequent training and audits
Monitors GXP / CEC time-sensitive cases prior to escalation
Oversees the financial aspects of the department including labour management, procurement and payroll
Provides guest service that goes above and beyond for guest satisfaction and loyalty
Models the Whatever / Whenever mindset and assists Talent in understanding guest needs, provides guidance, feedback and individual coaching
Encourages and builds mutual trust, respect and cooperation amongst the team
BENEFITS
Discounts on hotel rooms including all properties within the Marriott International group for you and your family & friends
The best hotel training opportunities produced independently by WSydney and internationally recognized training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Great Places to Work certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute among others.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Required Experience
Manager
Key Skills
Restaurant Experience, Customer Service, Hospitality Experience, Management Experience, Mediation Experience, Guest Services, Merchandising, Experience with Children, Leadership Experience, Mentoring, Supervising Experience, Neonatal Ventilator
Employment Type: Full-Time
Experience: years
Vacancy: 1
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