Concierge Supervisor | Full Time | InterContinental Melbourne The Rialto
Welcome to InterContinental Melbourne The Rialto – where heritage charm meets modern luxury on Collins Street. We're part of the world's most international hotel brand, and we're looking for a Concierge Supervisor who's ready to lead with confidence, create unforgettable experiences, and take their career to the next level.
What You'll Be Doing
* Lead and motivate the Concierge and Porter team to deliver exceptional guest service
* Be the go-to person for all things Melbourne, from laneway cafes to hidden rooftop bars
* Keep the lobby looking polished, calm, and welcoming at all times
* Manage rosters, delegate tasks, and ensure smooth daily operations
* Handle guest requests with care and creativity – no challenge too big or small
* Work closely with other departments to make every stay feel effortless
* Support guest relations and problem-solving in the absence of the Duty Manager
What We're Looking For
* A confident communicator who connects easily with people from all walks of life
* Strong leadership skills and the ability to inspire a high‑performing team
* Calm under pressure with excellent problem‑solving instincts
* Comfortable using Microsoft Office and hotel systems
* A valid driver's licence
* Above all, a genuine passion for people, hospitality, and creating memorable experiences
Why You'll Love It Here
At IHG Hotels & Resorts, we give you the room to belong, grow, and make a difference.
You'll enjoy:
* Global hotel discounts
* Ongoing training and career development
* A culture built on trust, diversity, and genuine care, and the chance to be part of a global brand that lives and breathes True Hospitality for Good
* If you're ready to create experiences that truly matter – and join a team that feels more like family – we'd love to meet you.
Hit Apply Now and start your next chapter with InterContinental Melbourne The Rialto.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We're happy to consider your application. Start your journey with us today.
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