Job Description
We are seeking a Casual Reservations Agent to join our front office team. As part of our reservations team, you will be the first point of contact for guests ensuring a seamless booking process.
About The Role:
* Manage guest bookings and handle their requests efficiently
* Provide exceptional customer service and support administrative tasks
Key Responsibilities:
* Handle phone and email inquiries professionally and respond promptly
* Process reservations accurately using booking systems and ensure timely confirmations
* Provide information about retreat packages and services to enhance customer satisfaction
* Assist with guest requests and liaise with other departments to ensure seamless operations