Job ID: 2845160 | Amazon Australia Services, Inc - C99
At eero we make world class products for our customers to enjoy. Behind those world class products are the teams that support end customers; customer support, field technicians, technical sales teams; ready to assist customers who have questions or need support. We’re looking for a Sr. Technical Trainer to join our team, who will own the learning experience for all of the audiences eero supports in the APAC region. The ideal candidate is obsessed with the customer experience, forward-thinking with creativity and a passion for creating and delivering training.
Key job responsibilities
As a Sr. Technical Trainer, you will:
1. Design, develop and deliver training that supports multiple modalities, including in person, and self-directed learning
2. Act as the subject matter expert and field questions about policies, tools, and practices in real time
3. Facilitate the collection and submission of feedback and technical issues from learners
4. Partner with leaders across eero to identify areas for improvement and innovation in session implementation
5. Work with the broader Learning and Development team to develop training to address learning opportunities
6. Execute on the eero Learning and Development training/program roadmap by meeting project and program deliverables
7. Continually improve learning content in response to learner needs, feedback, and data
8. Track and report on key KPIs including completion, learner retention, proficiency, and business impact
9. Model all content with accessibility as a primary tenant. Reinforce inclusive presentation methods and consider all audiences in delivery
10. Represent customer feedback to stakeholders and advocate for product and process improvements across APAC
11. Contribute to strategy development that enables scalability of programs across APAC regions
A day in the life
As a Sr Technical Trainer for eero CS, you’ll work closely with leaders throughout the business to understand and prioritize training needs for each audience. You’ll review training materials, constantly iterating to improve the learning experience. You’ll partner with leaders across eero to understand the unique opportunities for each audience and develop training programs to improve learner performance, tracking against key business outcomes.
BASIC QUALIFICATIONS
1. 4+ years in a Technical Training or Learning and Development role
2. University degree or equivalent experience in Adult Learning, Learning and Development, or related fields
3. Strong business acumen with a track record of success
4. Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
5. Ability to think strategically and tactically with attention to detail
6. Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success
7. Experience developing and facilitating technical content, distilling complex topics for a wide range of audiences and levels of expertise
8. Experience using authoring tools such as Storyline, Camtasia, Captivate
9. Capable of working closely with data and using analytics to problem-solve
10. Ability to travel both domestically and internationally (<25%)
11. Ability to effectively manage time, and prioritize multiple tasks of competing priority
PREFERRED QUALIFICATIONS
1. Strong preparation, organization, public speaking and classroom management skills
2. Proficiency with Microsoft Office (e.g., Word, Excel, PowerPoint, etc.)
3. Familiarity with the use of a Learning Management System (LMS) and with the help of multimedia in training
4. Proven analytical/technical aptitude
5. Prior experience with networking hardware or software a plus
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