Customer Experience Specialist
This role is about delivering exceptional customer experiences by meeting customers' end-to-end banking needs.
As a Customer Experience Specialist, you will value how it feels to make a difference in people's lives.
Your key responsibilities will include:
* Developing an expert understanding of customers' current and future goals, designing solutions that meet their needs, objectives, and interests
* Educating and supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings
* Guiding customers through personalized lending solutions, helping them achieve their goals
* Embracing an attitude of lifelong learning, bringing your brilliant mind and taking your career to the next level with on-the-job training and other learning opportunities
* Building connections, supporting our customers, giving back, and making our communities a better place while having some fun along the way
This is a permanent, full-time position located in Port Lincoln.
To succeed in this role, you will consistently deliver exceptional customer service. You will have proven ability to achieve sales results through solutions that truly meet customers' needs, confidence to communicate with new and existing customers face-to-face and over the phone, ability to quickly build relationships and rapport with customers and colleagues, eagerness to understand and share what makes us different, drive for collaboration, and experience in consumer lending and the banking/finance industry – a plus but not essential.
We believe a diverse workforce supported by an inclusive culture is central to our success, and we are committed to responding to all candidates, regardless of the outcome of your application.
Our Community Banking Model operates on a shared revenue model based on 'profit-with-purpose', ensuring profits generated are reinvested directly into the communities that create them, funding local initiatives such as infrastructure improvements, event sponsorships, and scholarship programs.
By joining a Community Bank branch, you become part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.
So, why work with us?
* Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.
* Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day.
* Want career opportunity and flexibility? You can achieve so much here, with flexible policies and a team that believes in you.
You'll also get access to a great range of benefits, including health and wellbeing support, take-your-learning-to-the-next-level opportunities, and employee recognition.
Think you're our newest Customer Relationship Officer? Now's the time to set your sights even higher – on the future you and the future career you deserve.