ABOUT US
Slattery Grays Auctions is proudly Australia's largest national family-owned auction company, a leading auction and valuation practice. With over 15 sites across Australia, we specialise in automotive, road transport, earthmoving, mining, marine, and aviation asset advisory and disposal services. Our diversity, flexibility and specialist experience set standards of our top service, and clients appreciate our transparency, honesty, and integrity.
Our results are achieved through our great Slattery Grays team. With the mantra 'Leave it with Us'we are invested in working together to make things happen.
ABOUT THE ROLE
We are seeking an experienced Recoveries Manager to actively oversee our recoveries services, existing and new client accounts, and manage our National Recoveries team from Sydney, NSW.
This full-time permanent 2IC role can be worked on flexible/ hybrid basis.
KEY RESPONSIBILITIES
* Manage daily recoveries workload with case instructions to achieve desired client outcomes
* Liaise with clients and 3rd party suppliers (incl. solicitors and field agents) to ensure timely and effective actioning
* Conduct regular meetings and calls with existing clients to nurture relationships
* Actively participate on researching new opportunities and enhancing the partner experience
* Review, maintain and document procedures to ensure we remain compliant with the various codes, regulations and partner workflows
* Ensure meeting KPI's for each client and follow up
* Monitor and oversee case outcomes, actively problem solve, provide guidance on sensitive matters and escalate where needed
* Provide regular reporting for Management, participate on audit and case studies
* Actively participate on team development to expected standards
* Ensure personal and team adherence to Privacy Act, NCCP, ASIC and ACCC debt collection principles
* Deliver on projects as required by the business and partners
ABOUT YOU
You're an organised professional with:
* 5+ years of previous experience in Recoveries/Collection role
* Sound understanding of bank collection and recoveries processes, mercantile agent activities and relevant legislation
* Team management experience fostering teamwork and skills development, able to mentor and coach other team members
* Relationship focused client approach with professional presentation and negotiation skills
* Outgoing personality applying diversity principles in practice
* Organisational and problem-solving skills with attention to detail
* Strong commitment to compliance, confidentiality and risk management
WHAT'S IN THE PACKAGE
* Competitive salary with superannuation salary sacrifice
* Flexible (hybrid) working options
* Supportive, inclusive and fun Company culture
* Fully stocked kitchen and team lunches
* Free onsite parking and novated lease
* Free annual influenza shot and EAP service
APPLY NOW
If you think you would thrive in this role, feel invited to APPLY. Make sure to attach your current resume including all your work experience and your contact details.
For any recruitment-related questions please contact: Martina Minarova at
Come as you are We celebrate diversity and are proud to be an Equal Employment Opportunity employer, committed to building an inclusive team that reflects varied backgrounds, perspectives and skills.