Total Ag Solutions New South Wales is a trusted agricultural dealership serving the Riverina and Central West NSW regions. Specialising in machinery, trucks, parts, rentals, and servicing, the company supports local agricultural operations with top-tier products. Representing renowned brands such as Kubota, Krone, Deutz-Fahr, IVECO, Versatile, and Hardi, Total Ag Solutions is backed by a skilled and dedicated team. With its customer-centric approach, the company is committed to delivering high-quality solutions tailored to the agricultural community.
Role Description
This is a full-time, on-site role and isa available either based in our Young, Wagga, Canowindra, or Cowra branch. The Warranty Manager will be responsible for managing warranty claims and processes, ensuring customer satisfaction, and providing exemplary aftersales support. The role includes coordinating warranty-related communications, processing claims efficiently, supporting the resolution of customer concerns, and leading training initiatives for staff when necessary.
Qualifications
* Proficiency in Customer Satisfaction and Customer Service to address client needs and maintain positive relationships
* Experience in Warranty management, including claim processing and adherence to warranty policies
* Strong knowledge of Aftersales processes to support service and post-purchase solutions
* Capability to conduct Training sessions to ensure staff are well-versed in warranty procedures
* Exceptional organisational, problem-solving, and communication skills
* Ability to work collaboratively with teams and maintain attention to detail
* Previous experience in agricultural or automotive industries is an advantage
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