The Network Operations Support Officer provides technical assistance, information, and support to users to solve reported issues, manage general issues and prepare summary reports for the management, monitoring and operations of ICT communications and security. This role is part of the wider Network team servicing all networking and connectivity operations.
**Responsibilities**:
Provide operational support for the data communications network and its users and solve non-complex problems to minimise system downtime and loss of productivity.
they will provide first-point networking support for Desk phones, Connectivity, Teleconference support, Troubleshooting connectivity issues, liaising with vendors such as Telstra, TPG or Optus, Hardware fails, and Cabling.
Implement standard set-up and activity for network, audio visual equipment and other ICT systems in line with SLAs, policies, standards, and guidelines.
Monitor and analyse network performance of existing and new systems and assist with identifying faults or potential issues and suggest potential solutions.
Contribute to the development of reference materials to assist the ICT support community through maintenance of documentation on system configuration and technical processes.
Provide on-call support as required.
SKILL SET
Experience in a similar role providing first point network support on Cisco devices, networking, phones, switches/routers, and teleconferencing.
Effective Communication Skills
Strong Stakeholder.
Strong Vendor Management Skills.
Strong Time Management and Organisational Skills.
Influence and negotiate.
Display Resilience and Courage.
Think and Solve Problems.
For further information please contact Jane Royeca at Clicks IT Recruitment on 02 9200 4455.
At Clicks we embrace diversity, inclusion and equal opportunity.
AU$400 - AU$550 per day
Type
Contract
Category
Project / Program / PMO support
Reference ID
BBBH71470