Client Service Officer
Southern & Western District | Homes NSW
Talent Pool Creation
* Location: Ongoing Role in Dubbo NSW and Talent Pool for various locations listed below
* Albury, Batemans Bay, Bathurst, Lithgow, Bega, Coniston, Cowra, Dubbo, Goulburn, Griffith, Orange, Parkes, Queanbeyan, Shellharbour and Wagga Wagga
* Base Salary range $80,129 - $92,701 plus superannuation & annual leave loading
This talent pool recruitment will cover the Southern and Western District; locations are as follows: Albury, Batemans Bay, Bathurst & Lithgow, Bega, Coniston, Cowra, Dubbo, Goulburn, Griffith, Orange, Parkes, Queanbeyan, Shellharbour and Wagga Wagga.
Your role
Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs. As a Client Service Officer, you will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people in social housing, people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.
What You'll Do
You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.
Tenancy Team
* Working with tenants to resolve arrears and / or property care concerns.
* Providing support and advice to resolve instances of anti-social behaviours within tenancies and surrounding neighbourhoods.
* Visiting Tenants in their homes on a regular scheduled basis
* Working with clients at the counter or over the phone.
* Processing and assessment of applications and enquiries using relevant legislation, policies and procedures.
* Working collaboratively in a team environment to achieve the team's key
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