The Onset Williamtown, New South Wales, AustraliaTech Support / Helpdesk - Level 1-2Join a globally respected private organization supporting an Australian Government operation. This role involves working behind the scenes at SECRET and TOP SECRET clearance levels.Location: Williamtown, NSWContract Duration: 6–12 months (with potential to extend)Clearance Required: NV1/NV2Why this role?Long-term career potential with opportunities for permanency.Exclusive opportunity for security-cleared professionals.Work on impactful, real-world projects.Responsibilities:Provide IT support and troubleshoot moderately complex systems and network issues.Escalate and coordinate with vendors on hardware or network problems.Assist with configuration management of basic computing systems.Maintain accurate documentation aligned with policies and procedures.Respond promptly to service desk tasks and support tickets.Ensure IT operations comply with industry standards and regulations.Qualifications:3+ years' experience in PC support, specifically Windows 10/11.Strong understanding of networked PCs and peripherals.Excellent communication and troubleshooting skills.Certificate-level IT qualifications (preferably 4+ years' relevant experience).Australian Citizenship with NV1 or NV2 clearance.Willingness to travel to remote sites and work out-of-hours/on-call as needed.Valid driver’s license.Bonus points if you:Have experience in secure environments.Thrive in fast-paced, high-trust teams.Enjoy tech and maintaining confidentiality.Interested? Apply online or contact Steven at steven@theonset.com.au.Top-secret tech support isn’t for everyone. But if you’ve got the clearance, we’ve got the opportunity.
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