Benefits
* 18 weeks paid parental leave for Primary Carer after 6 months of service
* Private Health Insurance Discounts
* Gym & Wellbeing Discounts
* Employee assistance program
* Health & Beauty Discounts
* Novated Lease for EV Cars
About the Role
You will be responsible for the delivery of the Facilities Team's services to operate and maintain the allocated portfolio, including any designated financial, technical, maintenance, procurement, asset and vendor management programs, and to provide facilities administration duties in accordance with company policies, procedures and processes. It is critical for this role to engage with stakeholders across the business to ensure that service delivery expectations are met without introducing financial or tenure risk.
Responsibilities
* Proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceeded to facilitate works
* Responsible for the delivery of customer and property services to a portfolio of buildings
* Carry out building inspections and complete associated reports within the governance timeframe for the allocated portfolio
* Ensure compliance with regulations / requirements of client contract and all facilities procedures
* Manage administration and organisation of information for analysis and presentation to senior management team
* Assist with any duties as assigned by the Facilities leadership team on an as needs basis
* Proactively contribute to the effective and efficient running of the allocated portfolio / facilities, and share ideas for continuous improvement
* Liaison with facilities vendors, coordinate facilities works as and when required in conjunction with JLL Projects & Development Services account team
* Understand the operational and technical requirements of the elements of the site(s) for which JLL is responsible
* 24‐hour availability for emergency coordination and escalation management
* Ability to work flexible hours to accommodate multiple time zones
What You Will Bring
* Prior experience in facilities, property management, hospitality or related field preferred
* Knowledge of local occupational health and safety requirements, critical facilities and vendor management for specialised services is advantageous
* Understanding of basic technical aspects of property (Computer Room Air‐conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
* Experience in front and back office processes is required with strong administration skills, preferably in the FM space
* Strong customer service focus with excellent people skills and ability to interact with a wide range of client staff and demands
* An understanding that Facilities management services involves the provision of both reactive maintenance and routine maintenance across the allocated portfolio with 24‐hour call out / contact requirement
* Proven ability to lead, mentor and develop technical teams
* Strong conflict resolution and escalation management capabilities
* Excellent stakeholder management across all organisational levels
Change Management and Process Improvement Expertise
This role requires change management and process improvement expertise to drive continuous improvement initiatives across the portfolio.
What to Expect from Us
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Quoting job reference number LMREQ508671.
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