Job Summary:
This is a challenging and dynamic role that requires a highly motivated and organized individual to lead the day-to-day operations of an organization.
Key Responsibilities:
* Oversee all aspects of inventory management, warehouse operations, technical support, repairs, customer service, and administrative tasks.
* Manage stock ordering, goods receipting, dispatch, and inventory control using CRM systems.
* Handle customer orders, payments, sales fulfillment, and liaison with relevant authorities as needed.
* Lead technical servicing and repairs of products, including quality control.
* Maintain and manage the RMA system to ensure timely updates and clear communication with customers.
* Ensure repairs meet quality standards with minimal rework and fast turnaround times.
* Manage internal office operations, including ICT support, supplier coordination, and invoice approvals.
* Ensure compliance with safety procedures, policies, and regulatory requirements.
* Monitor and manage operational budgets for freight, equipment, and repairs.
* Collaborate with Finance, Sales, and Global teams on reporting, pricing, and operational improvements.
* Supervise the Customer Service Representative and provide backup support as needed.
Requirements:
* Hands-on technical experience in electrical, engineering, or electronics fields (technician background essential).
* Strong planning, scheduling, and operational management capabilities.
* Proven ability to communicate effectively with team members, stakeholders, and customers (phone and email).
* Demonstrated ability to collaborate and find solutions that meet customer needs.
* High level of work ethic with flexibility to work additional hours when required to meet delivery timelines.
* Project management experience and ability to oversee tasks from planning to execution.
* Three years as a Technician in an engineering, electronics, or electrical environment.
* Three years managing operational processes in manufacturing or process-driven industries.
Essential skills include project management, leadership, problem-solving, analytical thinking, time management, strong communication and interpersonal skills, customer service skills, and effective conflict resolution skills.