The Opportunity
Delaware North Australia is hiring a Front Office Team Leader to join the team at Mindil Beach Casino Resort in Darwin. In this hands-on, customer-focused role, you will lead the team to meet brand standards and guest expectations, using your strong leadership and organisational skills for exceptional service and efficient operations.
What We Offer
* Darwin: A Tropical Paradise
* A Vibrant Casino Resort Set Amid 30 Acres of Tropical Gardens and Located Right on the Beach
* A Focused Team That Enjoys Each Other's Company and Loves Creating the Best Work Possible
* Access to Thousands of Online Courses and Resources Through the Delaware North Global Network
* Complimentary Meal Every Shift, Complimentary Parking, and Generous Discounts on Spa Treatments, Dining, and Accommodation
Your Role
1. Assist the Management Team in Day-to-Day Supervision of Front Office Operations
2. Lead and Mentor the Front Office Team to Service Excellence
3. Maximise Guest Satisfaction by Managing Guest Complaints Effectively
4. Develop Strong Relationships with All Departments and Stakeholders
5. Promote a Guest Culture of