Overview
QT Gold Coast is part of EVT, and EVT is committed to delivering remarkable experiences. QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, known for the philosophy of “expect the unexpected” and properties across Australia, New Zealand and Singapore.
Join QT Gold Coast as a Reservations Coordinator, a highly organised and detail-oriented role serving as the key contact for group accommodation bookings. You will manage the enquiry to final account processing and work with sales and operations teams to deliver exceptional service, maximise revenue opportunities, and support smooth hotel operations.
About EVT
As market-leading experience creators, EVT brings to life brands and properties in entertainment, ventures and travel. Our portfolio includes hotels, restaurants, venues, and experiences across a diverse network.
About QT
QT Hotels & Resorts delivers distinctive experiences by blending local influence with QT’s signature quirk, aligned with diverse properties and teams.
About the Role
We are seeking a highly organised Reservations Coordinator to join our team. In this role, you will be the key point of contact for group accommodation bookings, ensuring a seamless experience from the initial enquiry through to final account processing. You’ll work closely with our sales and operations teams to deliver exceptional service, maximise revenue opportunities, and support the smooth running of hotel operations.
Key Responsibilities
- Efficiently manage all incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate clients regarding group accommodation.
- Coordinate group bookings from contract stage through to final account settlement.
- Process reservations, cancellations, and amendments promptly and accurately.
- Communicate group requirements, special requests, and VIP arrangements with hotel departments.
- Support Group Sales initiatives and assist the Operations Team during peak check-in periods.
- Handle guest complaints with professionalism, escalating to management where required.
- Maintain up-to-date knowledge of hotel rooms, rates, and packages to upsell effectively.
Skills & Experience
- Proficiency in Opera Cloud and Ivvy systems.
- Excellent written and verbal communication skills.
- Strong problem-solving ability and confidence to make decisions under pressure.
- Experience coordinating group bookings and working across multiple hotel departments.
- High level of accuracy and efficiency in processing reservations and managing client requirements.
- Customer-focused with the ability to build positive relationships with guests, partners, and colleagues.
Advantages & Perks
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
Join QT Gold Coast and become an EVT experience creator, opportunity taker, the ultimate Daymaker. You will be directed to the Job Ad listed on Dayforce to apply and answer screening questions when applying.
Seniority level
- Not Applicable
Employment type
- Part-time
Job function
- Other
Industries
- Hospitality
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📌 Reservations Agent
🏢 EVT - Entertainment | Ventures | Travel
📍 City of Gold Coast