Home Care Assistance Sunshine Coast
Position: Care Partner
Location: Caloundra, QLD
About Us: Home Care Assistance are leaders in the Home Care Industry. We strive for excellence and are committed to providing our employees with a supportive and rewarding work environment, with opportunities for professional development and advancement within the company.
Due to continued, sustained, growth we are now looking for a Care Partner to join our growing team in the Sunshine Coast to play part in our Case Management team.
Our Sunshine Coast office supports clients across Aged and NDIS throughout the Sunshine Coast. Our mission at Home Care Assistance is to change the way the world ages. We provide older adults with quality care that enables them to live happier, healthier lives at home.
Position Overview: We are seeking a skilled and detail-oriented Desktop Care Partner to join our Case Management team. The Case Manager will be responsible in supporting the Care Partners in the delivery of service that exceed the Aged Care Standards.
Responsibilities:
* Work within a close and dynamic team to coordinate the delivery of our high standard of care to clients. Our intention is to meet and exceed client expectations and meet business requirements.
* Onboard new Home Care Package clients, as well as conducting regular care plan reviews in accordance with the clients changing needs.
* Communicate with staff and stakeholders regarding enquiries, referrals and follow ups via phone and email.
* Relationship building with clients and their families.
* Monitor Clients budgets.
* Enable our clients to lead fulfilling, independent lives through value focused relationships and quality support services.
Qualifications & Experience:
* Certificate III In Aged Care or related field
* Aged Care Industry experience is required
* Customer Service experience is required
Employer questions
Your application will include the following questions:
* How many years' experience do you have as a Care Partner?
* Which of the following statements best describes your right to work in Australia?
* Have you completed a qualification in aged care?
* How many years' experience do you have in the healthcare services industry?
* Do you have customer service experience?
* Have you worked in a role which requires a sound understanding of the residential aged care accreditation standards?
* What's your expected annual base salary?
* Do you have a current Australian driver's licence?