Position Summary
Performs hearing exams, takes ear impression, makes recommendations and orders merchandise. Programs, fits, and adjusts hearing aids for members. Processes sales. Oversees Non-Licensed Hearing Aid Attendants and other clinical staff. Maintains customer computer files. Follows proper safety and security procedures and standards. Provides a high level of member service.
Job Duties/Essential Functions
* Schedules, develops, counsels, and directs department personnel
* Makes recommendations for hiring, promotion, and termination to warehouse manager
* Drafts and participates in presentation of employee performance evaluations
* Reviews and approves area timecards as appropriate
* Reviews department sales, budget, and productivity figures
* Develops and implements sales plan.
* Observes employee performance to ensure proper department procedures and standards are followed
* Coordinates proper equipment maintenance, repairs, or replacement
* Approves and submits orders for equipment, product, and supplies
* Meets with members and conducts routine tests with audiometer
* Examines ear, referring to a physician when appropriate
* Makes recommendations for hearing aids
* Makes ear moulds
* Sends paperwork and ear moulds to manufacturer
* Programs and fits hearing aids to members
* Assists with any adjustments, questions or problems
* Answers questions and problems regarding prescriptions, merchandise or services and responds to member concerns
* Oversees Non-Licensed Hearing Aid Attendants and other clinical staff
* Maintains a computerised file for each member
* Receives accurate payment for merchandise: makes change and processes credit/debit charges according to proper departmental procedures for paperwork and the performance of duties
* Exercises discretion and confidentiality with all patient information
* Follows proper Hearing Aid Centre and general safety and security procedures and standards
* Assists in other departments of the warehouse as necessary
* Provides a high level of customer service to members, employees, and suppliers
Ability to operate vehicles, equipment or machinery
* Phone, copier, cash register, private vehicle, hand-held scanner, computer, hearing aid vacuum and ultrasonic cleaner, audiometer, bench grinder, dremel, Hearing Aid, Otoscope, rubbish compactor, cardboard baler
Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training:
* Master's Degree in Audiology or Audiometrist qualifications
Licenses/Certifications:
* Qualified Practitioner Audiology Australia, Australian College of Audiology, or Hearing Aid Audiology Society of Australia
Experience/Skills:
* Appropriate Audiology or comparable experience
* Management experience
* Proven written and verbal communication skills
Other specific requirements
* Australian College of Audiology Member
* Audiology Australia Member
* Hearing Aid Audiology Society of Australia Member
* Satisfactory Criminal Record Check
* If successful, you will be required to undertake role & department specific training within specified timeframes
Professional confidentialityis assured for all applications received. - No agency referrals at this time thank you.