Technical Sales Support Specialist
This role will oversee the daily technical sales support needs of the business. The successful candidate will be responsible for developing and implementing systems, processes, and programs to optimise and scale the company's technical capabilities.
* Manage the day-to-day troubleshooting, diagnostic and technical support through direct contact with dealers, contractors, rental companies, internal sales and customer service staff.
* Monitor product performance, maintain records and coordinate improvements for technical problems, service issues and emerging product concerns to support proactive resolution and continuous product improvement.
* Establish and maintain relationships and regular contact with key technical personnel across our portfolio of brands and suppliers both domestically and internationally.
The ideal candidate will have a basic understanding and knowledge of diesel and petrol engines, electrical and hydraulic systems and mechanical trades or related fields.
Key Responsibilities:
* Responsible for managing the day-to-day troubleshooting, diagnostic and technical support through direct contact with dealers, contractors, rental companies, internal sales and customers service staff.
* Monitor product performance, maintain records and coordinate improvements for technical problems, service issues and emerging product concerns to support proactive resolution and continuous product improvement.
* Establish and maintain relationships and regular contact with key technical personnel across our portfolio of brands and suppliers both domestically and internationally.
Benefits:
* Comprehensive health and wellbeing support, including access to gyms and pools across Australia.
* Generous discounts on DuluxGroup products and through corporate partnerships.
* Market leading Learning and Development initiatives and genuine career pathways to accelerate growth.
* 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day.
Skills & Experience:
* Ability to comprehend, interpret and analyse technical publications such as schematics, service and spare parts literature, technical bulletins and detailed product specifications.
* Strong time management, analytical and problem-solving skills and ability to work independently.
* Advanced presentation and communication skills, both written and verbal, with the capacity to effectively present and influence at all levels.
Imagine a better place:
At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it, working alongside people who value your unique perspectives and contributions.
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