About the Role
Shine Bright Mental Health is seeking a calm, organised and people-focused Administration & Front Desk Officer to support our Men's Mental Health & Youth Hub in Hervey Bay, while also providing administrative support to our Sanctuary program.
This role is the first point of contact for people accessing the Men's Hub, including walk-in clients. You will play a vital role in creating a safe, welcoming and professional environment, supporting intake processes, and ensuring smooth day-to-day operations.
This is a non-clinical role, working closely with clinicians and program staff within clear boundaries and trauma-informed practice principles.
Key Responsibilities
* Front desk and reception support for walk-in clients
* Creating a calm, respectful and welcoming environment
* Supporting completion of intake, consent and contact forms
* Managing bookings, calendars and schedules
* Processing referrals for the Men's Hub and Sanctuary
* Data entry and record management using ShiftCare
* Administrative support using Xero (admin tasks only)
* Supporting clinicians and program staff with documentation and coordination
* Monitoring client flow and escalating concerns to clinical staff when required
About You
You are someone who:
* Is organised, reliable and professional
* Communicates clearly and respectfully
* Can remain calm in emotionally sensitive environments
* Understands boundaries and confidentiality
* Is confident working in a front-facing role with the public
* Has experience in administration, preferably in health or community services
Essential Requirements
* Certificate III or higher in Business Administration, Community Services, or equivalent experience
* Experience in an administrative or reception role
* Minimum 3+ years of administrative experience required
* Strong organisational and communication skills
* Confidence using digital systems
* National Police Check
* Working With Children Check (Blue Card)
* NDIS Worker Screening Clearance
* Australian citizenship required
Role Details
* Classification: SCHADS Award – Level 2, Pay Point 3
* Pay: $35.87 per hour + super
* Hours: 30 hours per week (6 hours per day, Monday to Friday)
* Location: On-site at our Hervey Bay Men's Hub