We are seeking a part-time Home Care Case Manager in our South Tasmania office.
The successful candidate will be accountable for delivering safe, person-centered, and enablement-focused care from intake through to client discharge.
Responsibilities include managing a cohort of Home Care Package clients, delivering individualized care, and maximizing package funding to enhance client health outcomes and well-being aligned to care plans.
Key Duties and Responsibilities
* Intake & Onboarding:
o Accept face-to-face meetings from Client Intake/sales team within SLA for any new prospect
o Facilitate initial prospect and sign-up meetings ensuring superior industry knowledge, promotion of services and offerings aiming to drive high conversion rates
o Coordinate client contract signing, documentation, and finalization of the onboarding process in collaboration with Client Intake/Sales and Senior Accounts Officer
* Case Management & Client Care:
o Maintain HCP case load in line with industry benchmark
o Conduct comprehensive assessments of clients' medical, social, physical, emotional, and environment needs
o Develop individualized goals and care plans based on initial assessment in collaboration with clients, families, and healthcare partners
o Determine clients' support requirements and work with scheduling team to establish quality workforce planning for optimal and consistent schedules for our clients
This role requires experience in case management, aged care, and home care, as well as strong communication skills, a client-centric approach, and the ability to work independently and make sound judgments.
We offer opportunities for professional development and participation in continuous improvement initiatives and safety culture.
Requirements
* Experience in case management/the provision of aged care and/or home care or related discipline, typically 3 years+
* Sound knowledge of Home Care and/or Aged Care industry including exposure to the Aged Care Quality Code of Conduct, Aged Care Standards & accreditation process
* Strong communication skills, demonstrated ability to build rapport with internal and external stakeholders
* Client-centric approach and willingness to advocate on behalf of clients
* Proven ability to work independently, make sound judgments, and prioritize tasks in a fast-paced environment
* Experience in budgeting and funds management
* Demonstrated understanding of risk management protocols, covering hazard identification and incident management
* Proficient computer and information management skills
* Ability to problem-solve and resolve conflict
* Current National Police Certificate (or ability to acquire)
* Current driver's license