You show up every day. You serve customers, solve problems, and keep the pace.
You're great at it but there's a little voice that keeps asking: is there more out there?
This is it.
This is the opportunity to turn customer service into a career.
This is a full-time role in a respected local optometry practice, where your customer service skills become the foundation of a long-term professional career.
Instead of constant transactions, you'll have the chance to get to know patients and support them through a process that's really meaningful.
They're not just customers, they're people trusting you with their sight.
And they need your warmth, your care, and your guidance.
You don't need a background in optics.
What matters is your ability to connect with people, stay calm when things get hectic, and manage competing priorities with care.
If you've worked in retail, hospitality, childcare, or aged care, you already have the kind of skills that thrive here.
The work is hands-on and rewarding.
You'll greet patients, support optometrists with pre-testing, help people find frames that fit and feel right, process orders, and follow up to keep everything on track.
From your very first day, you'll be supported with structured training and the guidance of experienced colleagues.
And as you grow, the role grows with you.
Whether your interests lean toward the fashion side of frames, leadership within the team, or the more technical aspects of optometry, there's space to develop in the direction that suits you best.
The culture is supportive, professional, and people-first.
Trust and respect are at the heart of the team, wins are celebrated, and hard work is recognised with regular check-ins and casual team dinners.
The hours are Monday to Friday, 8:30 to 5:30 with an hour lunch and a monthly RDO, plus the odd Saturday morning 9am–1pm.
Pay starts above award, grows with experience, and every minute you work is paid.
So if you've been wondering whether there's a career out there that values your people skills and gives you room to grow.. this is the answer.
Click "apply now" or reach out to Elly at if you'd like to talk it through first.