A healthcare technology company is looking for an experienced IT Service Desk Technician II to provide Tier 2 support in a high-volume, call-center environment. The ideal candidate will have strong troubleshooting skills across Windows and macOS, experience managing support tickets, and a desire to mentor junior technicians. This role requires quick problem-solving abilities and excellent customer service to ensure users receive high-quality support. Candidates should also have relevant certifications and a Bachelor's degree or equivalent experience.#J-18808-Ljbffr