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We are seeking an experienced Warranty Clerk for our Ford, Chery and MG dealerships in Moorooka
This is an exciting opportunity for a motivated professional looking for a new challenge with one of the leaders in the automotive industry
Why work for us
Full time, permanent role and attractive remuneration package
Work with a successful, large company with an excellent market reputation and a recognised"Deloitte Australia's Best Managed Company"
Real career progression opportunities, with a company that takes promoting and developing our people very seriously
Working in an environment where everyone cares and fun is a priority
Great employee benefits and discounts on vehicles, parts and servicing
In this role you will be responsible for:
Ensure the correct processing of warranty claims so as to recover repair time on warranty repair orders
Ensure warranty repair orders adhere to manufacturer guidelines
Provide regular feedback to service manager and workshop manager through weekly reporting process
Provide the link between Dealer and manufacture in all matters of warranty
Keep valid, current and legible records of all claims submitted
Maintain warranty storage of return parts and return all parts as requested
Maintain monthly reconciliation of claims
Submit transport and hidden damage claims
Discuss deficiencies of Repair Orders with Technicians
Successful applicants for this position will possess the following attributes:
SAP and ERA systems experience (highly regarded)
Previous experience working in dealerships with warranty claims (highly desirable)
Excellent customer service skills including in person, in writing and over the telephone
Exceptional problem solving skills
Accuracy and a high attention to detail
Clear communication and good organisation skills
Australian citizenship or permanent residency
About us:
Motorama believes that our current success and our future strength and growth all comes from our people. We pride ourselves on our values and customer service and it shows in the way we do business. Our mission is 'To provide our customers with a can do, cool, guest experience, every day, every time.'
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia?
The Motorama Group have been a Queensland icon for over 50 years.
The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.
The group has expanded to become one of Queensland's largest family owned automotive retailers, with multi-franchise dealerships across the southside of Brisbane.
Source: This is an extract from the company's own website.
About the Motorama Group
The Motorama Group have been a Queensland icon for over 50 years.
The business came from humble beginnings in 1959 as a BP service station down the Gold Coast, that Jan Woelders started to help people with their motoring needs.
The group has expanded to become one of Queensland's largest family owned automotive retailers, with multi-franchise dealerships across the southside of Brisbane.
Source: This is an extract from the company's own website.
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