Customer service team lead

Team Leadership Opportunity

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* This esteemed Department seeks multiple Team Supervisors to join their Contact Centre in Adelaide.
* As a Team Supervisor, you will lead a team of 10-15 customer service officers, ensuring exceptional customer experiences through:
* Coaching and mentoring your team for outstanding customer service results
* Preparing and delivering training sessions to upskill your team members
* Allocating workloads and supporting the wider team in projects


* Previous experience working in a Contact Centre environment
* Demonstrated ability to coach a team for exceptional customer experiences
* Autonomy, sound judgement, and decision-making skills
* Initiative, flexibility, and resilience
* Experience contributing to results as part of an operational management team
* Exceptional communication skills with adaptability and issue resolution


* Ongoing casual assignment with competitive hourly rate
* Supportive team environment
* Weekly pay cycles
* Nominated superannuation fund choice
* Online timesheet submission and approval
* No hidden fees or costs