**About the Role**
As a Specialist Consultant, you will make daily decisions in relation to Deceased Estates activity and release of funds to executors, solicitors, next of kin or trustees.
Manage all Deceased Estates activities for the Bank, focussing specifically on minimising losses while maintaining a strong and empathetic focus on the customer.
**Areas of impact**:
Maintaining a professional empathetic customer service focus when dealing with our customers that are experiencing difficult situations.
Maintain a general knowledge of ME's products and strong knowledge of obligations to ensure error free compliance to policies and procedures.
Dealing with internal and external customer to ensure all customer requirements are met and completed within the agreed time frame.
**Challenges**:
Dealing with a high volume processing environment, while still maintaining a high level of customer service.
Ensuring an empathetic approach in all interactions with representatives
Comply with all policies, processes, delegations and regulatory guidelines applicable to the activities and decisions required for the role
**About you**
- Previous experience working in Customer Service
- Experience in the Banking Industry (Lending, Loan Administration duties or Collections experience) preferred
- VCE (or equivalent) preferred
- 2 years' experience in Lending, Loan
- Strong knowledge of the NCCP, Privacy Act and regulatory legislative requirements in banking
- Basic understanding of home loan lending products
- Knowledge and understanding of Mortgage documents, Title deeds and variations of these.
- Sounds technical skills with Microsoft Office Suite
- Basic understanding of producing a title, discharging a mortgage and release credit funds from a deposit product.
**About Us**
BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference. Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.
BOQ is passionate about providing opportunities for you to develop your career as we continuously adapt and deliver in a transformational and collaborative environment with a strong focus on community.
BOQ's Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2021 BOQ Group was awarded a Workplace Gender Equality Agency (WGEA) Employer of Choice for Gender Equality citation.
**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Paid volunteer days
- Purchase annual leave
- BUPA Corporate Plan
- Employee Assistance Program (EAP)
- A 'zero tolerance' to Domestic and Family Violence (DFV) with active support for employees experiencing DFV
- Accessible work support through various practices, systems, office adjustments
- Gym, shopping, technology and travel offers
- 5 employee diversity network groups focusing on; First Nations Reconciliation Council, EPIC (LGBTIQA+), Multicultural, Gender and Early Career.
**How to Apply**
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
Job Reference: BOQ01055