Perth-based IT professionals are sought for a role that involves delivering technical support to end-users and monitoring infrastructure components. The ideal candidate will have hands-on experience with hardware, operating systems, and networks, as well as a solid understanding of system monitoring and ITSM ticketing platforms.
About the Role:
* The successful candidate will be responsible for providing first-line technical support to end-users, including troubleshooting and resolving issues related to hardware, software, and network connectivity.
* They will also be responsible for monitoring infrastructure components such as servers, networks, satellite communications, and IP radio systems to ensure optimal performance and uptime.
* In addition, they will be required to operate and manage enterprise tools such as ServiceNow, Orion, NMS, CyberArk, and GoAnywhere to ensure efficient service delivery.
About You:
* You will need to have proven experience in IT support, covering hardware, operating systems, and networks, as well as a solid understanding of system monitoring and ITSM ticketing platforms.
* You should be comfortable working independently and within a rotating roster environment, and possess strong analytical, communication, and troubleshooting skills.
* You will also need to be able to stay calm and focused under pressure in a 24/7 operational setting.
Key Responsibilities:
* Deliver hands-on technical support for end-user devices.
* Monitor infrastructure components.
* Perform initial troubleshooting of production applications.
* Operate and manage enterprise tools.
* Support secure technologies.
Required Skills and Qualifications:
* Proven experience in IT support.
* Solid understanding of system monitoring and ITSM ticketing platforms.
* Strong analytical, communication, and troubleshooting skills.
* Ability to work independently and within a rotating roster environment.
Benefits:
* 12-month contract with potential extension.
* Roster: 3 Days, 3 Nights, 6 Days Off.
* Hands-on IT role with cutting-edge tech tools.