Job Description
We are building and managing the technology that powers Canva's customer support systems.
Where and How You Can Work
This role is based in Sydney. Canva offers a hybrid model that allows you to work remotely and come to the Sydney campus when needed.
What You'd Be Doing in This Role
As Canva scales, your work will evolve. Here is what you'll see today:
Design and Build Solutions That Matter
* Turn real business problems into working technical SaaS solutions.
* Configure and customise third‐party customer support tools to meet Canva's needs.
* Create clear documentation that helps everyone understand how our systems work.
Be the Bridge Between Technology and People
* Partner with support teams to understand what they need to succeed.
* Explain technical concepts in simple, friendly language.
* Build strong relationships across the organisation.
Own Your Systems and Projects from Start to Finish
* Lead projects that drive new features and improvements.
* Implement systems and manage their lifecycle.
* Monitor system health and solve issues before they impact our teams.
Work with Vendors to Get the Best Outcomes
* Manage relationships with our CX platform providers.
* Participate in business reviews and improvement discussions.
* Evaluate new tools and technologies.
Make Work Easier Through Automation
* Identify repetitive tasks that slow teams down.
* Build automation solutions that save time and reduce errors.
* Share your knowledge to help others work more efficiently.
You're Probably a Match If You Have
Experience That Counts
* 3‐5 years working with customer support or CX platforms.
* Hands‐on experience administering and integrating SaaS tools.
* Track record of turning business needs into technical solutions.
Skills That Shine
* Strong ability to communicate technical concepts simply.
* Experience managing vendor relationships and partnerships.
* Problem‐solving mindset with attention to detail.
* Zendesk experience (great to have, not essential).
The Right Approach
* You build rapport easily with stakeholders at all levels.
* You focus on business impact, not just technical details.
* You are curious and always looking to learn and improve.
* You thrive in collaborative environments.
About the Team
The User Voice Systems team empowers millions to communicate brilliantly through exceptional customer support systems. As a Systems Engineer, you'll transform business challenges into elegant technical solutions.
Benefits
* Equity packages.
* Inclusive parental leave policy.
* Annual Vibe & Thrive allowance.
* Flexible leave options.
We celebrate all types of skills and backgrounds. If you don't feel your skills match exactly, we still want to hear from you. Interviews are conducted virtually. We also assess AI skills as part of the hiring experience.
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