Operational customer service manager

Job Description:


Customer Service and Scheduling Team Lead

We are seeking an experienced professional to oversee the daily operations of our Customer Service and Scheduling team. This pivotal role involves ensuring customer requests are managed efficiently, schedules are accurate and timely, and service delivery consistently meets operational standards.

The successful candidate will lead a high-performing, customer-focused team and be responsible for:

* Leading, mentoring, and developing the Customer Service & Scheduling team to drive high performance and accountability
* Conducting team meetings, performance reviews, and coaching sessions
* Managing workload distribution and ensuring adequate coverage during peak periods
* Oversseeing all scheduling functions to ensure accurate job allocation to field technicians

Essential Qualifications

The ideal candidate will have:

* 3-5 years' experience in customer service, scheduling, or operations
* Demonstrated leadership experience managing a small to medium team
* Strong understanding of service delivery processes and scheduling systems
* Excellent communication and organisational skills
* Proficiency in Microsoft Office and experience with ERP/scheduling systems

This is an excellent opportunity for an experienced leader to join a dynamic team and contribute to the success of our organisation. We offer a competitive salary and benefits package.